General Questions
 

Did you buy Durango Party Rental?
No. Mountain Party Rental is independently owned and operated and is not affiliated with the former Durango Party Rental business. We've spent the past ten years steadily building our inventory, experience, and capabilities to serve events throughout Southwest Colorado.  Looking for event rentals in Durango? [Explore our Party Rentals] or [Request a Quote].
 

What is the best way to contact you?

Email is the best way to reach us. We're happy to discuss your event, answer questions, and explain our rental process. A signed rental agreement and required deposit are needed to secure your reservation.
 

Do you have a showroom?

We don't have a public showroom. Our rental inventory is photographed and listed in our online catalog. Select items may be available for pickup and looked at by appointment only.

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Pickup & Delivery
 

Can I pick up my rentals?

Pickup is available for select items at our location approximately 10 minutes west of downtown Durango. Appointments are required. Larger items, including certain tent rentals, require delivery and professional installation.
 

What does the delivery / pickup fee include?

Delivery fees include delivery and pickup of rental items. Unless otherwise specified in your quote, setup, installation, breakdown, and carrying items beyond 50 feet from the delivery truck may incur additional charges.
 

How long is the rental period?

Standard rentals are for a 24-hour period unless other arrangements are made in advance.


 

Payments & Reservations
 

When is payment due?

A 50% deposit is required for qualifying orders to reserve your items. The remaining balance must be paid before delivery or pickup. Your reservation is not confirmed until the required booking steps are completed.  All table linen orders require a 50% non refundable deposit upon ordering.
 

What payment methods do you accept?

We accept cash, checks, and major credit cards. Applicable sales taxes and any disclosed payment-processing fees will be included in your invoice.
 

Are delivery and setup included in rental prices?

No. Delivery, setup, installation, and pickup charges vary based on your order, event location, and service requirements. Your quote will outline applicable fees.


 

Cancellations & Changes
 

Can I cancel or change my reservation?

Please contact us as soon as possible if your plans change. Cancellation, deposit-refund, and modification terms depend on the timing of your request and the items reserved. Your signed rental agreement governs the applicable terms.
 

Are tent, heater, and linen reservations refundable?

Refund eligibility depends on the item, cancellation timing, and whether the items can be rebooked. Special-order linens and other items purchased specifically for your event may have separate cancellation restrictions. Please refer to your rental agreement.


 

Linens, Care & Returns
 

Do I need to wash my rented linens?

No. Please shake out the linens and return them in their labeled containers or provided reusable bag. Our linen service handles laundering.
 

How should I return rental equipment?

Return items clean, organized, and stacked as originally delivered. Additional cleaning or replacement charges may apply for excessive dirt, stains, burns, broken components, or other significant damage.

 

Balloon Décor
 

Can I customize balloon colors and designs?

Yes! We offer a variety of balloon colors, sizes, bouquets, arches, columns, and custom décor options. Share your event theme, preferred colors, and inspiration photos when requesting a quote.
 

How far in advance should I book?

We recommend booking as early as possible, especially for weddings, large events, peak-season dates, and custom balloon installations. Linen orders should generally be requested at least 30 days in advance.